Frequently Asked Questions

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  • Popular FAQs
    • How does the 365 Adrenaline Promise work for mattresses?

      Sleep on your new Adrenaline Mattress for up to 365 nights. If for any reason you don’t like it, you can exchange it for any of our other mattresses or receive a 100% refund. We’ll even pick it up for free.

      If I don’t like the mattress can I get a refund?

      Yes! We make it easy. Simply call our Sleep Support Specialists at (833) 237-6563 to process your return. You’ll receive a full refund through your original form of payment.

      How do I know which mattress is right for me?

      The best way to find your perfect mattress is to visit one of our showrooms and be fitted by one of our experienced Sleep Specialists. If you can’t make it to a store, we make it easy to compare mattresses online and find the one that’s best for you.

      How do I set up my mattress?

      Setting up your Adrenaline mattress is simple and takes minutes. Just unbox, unroll and let it expand.

      Does the Adrenaline mattress need a box spring or foundation?

      For proper comfort and support, the Adrenaline mattress should be supported by a foundation or adjustable power base. A platform bed will work, too. If the platform has slats, they should be no more than 4” apart.

      What is the difference between Adrenaline and other bed-in-a-box brands?

      Adrenaline is the most advanced memory foam mattress available on the market. Free from harmful chemicals, it utilizes the latest and greatest in sleep technology, combining breathable cooling foam with the healing benefits of copper for a deep, restorative sleep. Just like its name implies, Adrenaline can give you an immediate energy boost, enhancing your body's ability to perform at its highest level!

      Can I try it before I buy?

      Yes! Unlike most bed-in-a-box brands, you can experience Adrenaline in person by visiting any Art Van Furniture, Art Van PureSleep, Levin Furniture, Levin Mattress or Wolf Furniture stores.

      How heavy is the mattress?

      Mattress weights vary, depending on size and model. A Twin mattress weighs 52 pounds, Twin XL is 56 pounds, Full is 65 pounds, Queen is 79 pounds, and the King and California King weigh 95 pounds.

      Is the quality of the mattress good?

      Absolutely! Adrenaline mattresses use nothing but the highest quality, state-of-the-art materials that are specifically designed to deliver deep, restorative sleep so you can function at a peak performance level. The secret ingredient is Copper Surge Gel Foam, which helps to heal fatigued muscles.

      10. Do you offer a financing program?

      Yes. We have several finance options available online and in our retail showrooms. Click here for more information.

  • Mattress FAQs
    • How do I know which mattress is right for me?

      The best way to find your perfect mattress is to visit one of our showrooms and be fitted by one of our experienced Sleep Specialists. If you can’t make it to a store, we make it easy to compare mattresses online and find the one that’s best for you.

      Does the Adrenaline mattress need a box spring or foundation?

      For proper comfort and support the Adrenaline mattress should be supported by a foundation or adjustable power base. A platform bed will work, too. If the platform has slats, they should be no more than 4” apart.

      How do I return my mattress for a full refund?

      We make it easy. Simply call our Sleep Support Specialists at (833) 237-6563 to process your return. You’ll receive a full refund through your original form of payment, and we’ll pick up your mattress for free.

      What is the difference between Adrenaline and other bed in the box brands?

      Adrenaline is the most advanced memory foam mattress available on the market. Free from harmful chemicals, it utilizes the latest and greatest in sleep technology, combining breathable cooling foam with the healing benefits of copper for a deep, restorative sleep. Just like its name implies, Adrenaline can give you an immediate energy boost, enhancing your body's ability to perform at its highest level!

      Can I try it before I buy?

      Yes! Unlike most beds in a box, you can experience Adrenaline in person by visiting any Art Van Furniture, Art Van PureSleep, Levin Furniture, Levin Sleep or Wolf Furniture store.

      How heavy is the mattress?

      Mattress weights vary, depending on size and model. A Twin mattress weighs 52 pounds, Twin XL is 56 pounds, Full is 65 pounds, Queen is 79 pounds, and the King and California King weigh 95 pounds.

      Is the quality of the mattress good?

      Absolutely! Adrenaline mattresses use nothing but the highest quality, state-of-the-art materials that are specifically designed to deliver deep, restorative sleep so you can function at a peak performance level. The secret ingredient is Copper Surge Gel Foam, which helps to heal fatigued muscles.

      How will the Adrenaline mattress improve my sleep?

      The Adrenaline mattress is designed and constructed to address the most common causes of sleep disruption: temperature regulation, pressure relief and spinal alignment. As a result, the Adrenaline mattress will help you fall asleep faster, stay asleep longer, and wake up refreshed and free from aches and pains due to improper alignment.

      How do I set up my mattress?

      Setting up your Adrenaline mattress is simple and takes minutes. Just unbox, unroll and let it expand.

      Can I sleep on my mattress right away?

      Yes. Once unboxed, the mattress will reach its full size in about 45 minutes. Then it’s ready to deliver your best night’s sleep.

      What size is the box the mattress comes in?

      The Adrenaline Mattress comes compactly shipped in a box that measures 21” x 21” x 42” and is delivered via FedEx Ground. The box is heavy, and we recommend that two people move it into your room.

  • Pillows FAQs
    • What is the return process for the Adrenaline pillows?

      We make it easy. Simply call our Sleep Support Specialists at (833) 237-6563 to process your return. You’ll receive a full refund through your original form of payment.

      What sizes do the Adrenaline pillows come in?

      Both styles of Adrenaline Pillows are available in Queen size. The Zen Core Pillow measures 16” x 29” with a 7” loft, while the Zen Performance Pillow measures 16” x 29” with a 6” loft.

      Does the Adrenaline pillow come with a pillow case?

      The Adrenaline Pillows come with a thermal-regulating TENCEL™ cover. The Zen Core cover is not removable, but can be spot cleaned. The Zen Performance cover is removable and washable.

      How do I need to clean the Adrenaline pillow?

      Spot clean the Zen Core Pillow by hand, using a mild detergent. Blot excess moisture with a clean towel, and dry at room temperature away from heat or light. The cover of the Zen Performance Pillow can be removed, machine washed and tumble dried on low. Do not wash the pillow itself.

      What is TENCEL™?

      TENCEL™ is a branded lyocell fiber made of wood pulp that's harvested from sustainably managed and traceable tree farms. The production of fiber is extremely eco-friendly, with a closed-loop process that recycles and reuses 99% of its water and solvents. We chose to incorporate TENCEL™ into our pillows, sheets and mattress protector for its botanic origin, sustainable production, and comfort and wellness features, including thermal regulation.

      What is the warranty on your pillows?

      The Zen Core Pillow has a 3-year limited warranty that covers any defects in material or workmanship. The Zen Core Performance Pillow has a 5-year limited warranty that covers any defects in material or workmanship. To read more about our pillow warranties, please click here.

      Why is peppermint used in the Zen Performance Pillow?

      Peppermint has been used for medicinal purposes for centuries. In fact, its impressively long history has earned it the prestigious title of “the world’s oldest medicine.” Unlike many other herbs and essential oils, the numerous health benefits of peppermint have been studied and proven by science. We chose peppermint for the Zen Performance pillow because of its ability to help with respiratory function, ease tension headaches, calm the senses and prepare you for a better night’s sleep.

      Will all of my items ship together?

      To streamline and deliver your Adrenaline products as quickly as possible, items may ship out of different facilities. You should expect to receive your complete order within one week.

      Why is it important to use the Adrenaline pillow with the Adrenaline mattress?

      The importance of the pillow is often overlooked, but it plays an important role in ensuring the best sleep possible. A properly fit pillow provides 30% of the comfort of your sleep surface. Your pillow works with your mattress to significantly improve and maintain postural alignment, promote good circulation, reduce tossing and turning, and provide a deeper, more restorative sleep.

  • Bedding FAQs
    • Will the Adrenaline sheets only fit the Adrenaline mattress?

      Our sheets are designed to perfectly fit Adrenaline mattresses, as well as any other mattress, including those that are up to 18 inches deep.

      What is the difference between a mattress protector and a mattress pad?

      Mattress protectors do exactly what their name implies; they protect your mattress from stains from fluids and liquids, and stop allergens from penetrating your mattress. A mattress pad, on the other hand, is a relatively thick piece of quilted material that sits on top of your mattress and below your sheets. The primary reason people use a mattress pad is because they are unhappy with their current mattress and use it as a short-term comfort solution.

      Will the mattress protector affect the feel of the mattress?

      Our protector is designed to work with your mattress so it doesn’t affect the feel or comfort of your sleep surface.

      What is your mattress protector warranty?

      We offer an industry leading 10-year warranty that covers your protector against construction failure and protects your mattress against staining. To read more about our warranty, please click here.

      How are the Adrenaline sheets different than other sheets?

      Adrenaline sheets are made from TENCEL™ lyocell, which is a silky sateen that is amazingly soft and gentle on the skin. The smooth surface of the fibers absorb moisture more efficiently than cotton, supporting your body’s thermal regulating mechanism and keeping you feeling cool and dry all night. TENCEL™ also helps keep sheets wrinkle-free, especially when compared to cotton.

      How should I wash Adrenaline sheets?

      Adrenaline sheets are machine washable. We recommend washing your new sheets in warm water on a gentle cycle, using non-chlorine bleach detergent or whitener. Shake out damp linens before placing them in the dryer, and dry on low heat. Promptly remove your sheets from the dryer to minimize wrinkles.

      Should I wash my Adrenaline sheets when they arrive?

      Adrenaline sheets feel great right out of the packaging, but we do recommend that you wash them before using so they will look and feel fresh for your first night’s sleep. If you choose not to wash them they are still safe to sleep on.

      What is your warranty on sheets?

      We stand behind our sheets and offer an industry leading 5-year limited warranty to prove it. This warranty covers material defects resulting from defective materials or workmanship. To read more about our sheets warranty, please click here.

      How do the Adrenaline sheets and mattress protector improve my sleep?

      Both the Adrenaline Sheets and Mattress Protector have TENCEL™ lyocell, which absorbs moisture more efficiently than cotton. This technology supports your body’s thermal-regulating mechanism, which means that you’re not tossing and turning or “sticking a foot out” trying to cool off. Less time spent getting comfortable means more time in deep, restorative sleep.

      What is TENCEL™?

      TENCEL™ is a branded lyocell fiber made of wood pulp that's harvested from sustainably managed and traceable tree farms. The production of fiber is extremely eco-friendly, with a closed-loop process that recycles and reuses 99% of its water and solvents. We chose to incorporate TENCEL™ into our pillows, sheets and mattress protector for its botanic origin, sustainable production, and comfort and wellness features, including thermal regulation.

  • Bases FAQs
    • Does the Adrenaline mattress need a box spring or foundation?

      For proper comfort and support the Adrenaline mattress should be supported by a Collapsible Foundation or a Power Base Plus. A platform bed will work, too. If the platform has slats, they should be no more than 4” apart.

      How do I set up my base?

      The base comes with all of the tools and instructions necessary for assembly and takes about 20 minutes to set up.

      What is the difference between a collapsible foundation and a power base?

      A collapsible foundation provides a solid, stationary foundation for your Adrenaline mattress. A power base provides a solid foundation for your Adrenaline mattress, with the addition of motorized mobility for added comfort. You can adjust the mattress to lift your head, feet or even to “float” in zero gravity.

      What is the power base made of?

      The Adrenaline Power Base Plus is constructed of steel and wood for extreme strength and durability.

      What is your Power Base Plus warranty?

      We offer a 10-year limited prorated warranty on our Power Base Plus. For the first two years, the manufacturer covers parts and labor for defects in materials and workmanship. During years three through five, the manufacturer will replace defective parts. And the manufacturer extends a 10-year warranty on mechanical base parts found to be defective. To read more about our warranty, please click here.

      What is the weight limit for the Power Base Plus?

      The power base can hold up to 650 pounds.

      How does the Power Base Plus work?

      The Power Base Plus comes with a wireless remote that allows you to move the base into your desired position. The programmable wireless remote also gives you the ability to create your own custom preset positions.

      Can I use another base?

      While we highly recommend the Adrenaline Collapsible Foundation or Power Base Plus, your Adrenaline mattress will work just fine on any standard foundation or power base.

  • Complete Systems FAQs
    • Why should I buy the Complete Adrenaline System?

      Achieving the best possible sleep requires more than just a mattress or a pillow; your entire sleep environment plays a role and should be addressed. The Complete Adrenaline Sleep System is the first step to achieving sleep that powers tomorrow.

      If I don’t like my mattress within 365 nights, can I return just the mattress or do I have to return the entire sleep system?

      Our 365 Adrenaline Promise applies to any and all Adrenaline products. Return the entire sleep system or just the mattress. It’s up to you.

      Will all of my products arrive at the same time?

      While your mattress and base will arrive together, other Adrenaline products will ship out of their respective facilities, helping us to streamline and deliver your Adrenaline products as quickly as possible. You should expect to receive your complete order within one week.

      Can I select a different option for the sheets if I prefer another color?

      Adrenaline TENCEL™ sheets are available in three colors: White, Slate and Stone. If you have chosen one of the complete sleep systems and would like an alternative sheet color, we are unable to change that color for your complete sleep system order. However, you may purchase additional sheets by individually selecting a different color from the Bedding page that best suits your bedroom decor.

  • Shipping/Returns FAQs
    • Who will deliver my mattress?

      Depending on your location, parcel carriers such as FedEx Ground will deliver your products right to your doorstep.

      When can I expect to receive my Adrenaline products?

      To streamline and deliver your Adrenaline products as quickly as possible, items may ship out of different facilities. You should expect to receive your complete order within one week.

      Can you ship to a P.O. Box?

      No. Unfortunately, Adrenaline products cannot be shipped to P.O. Boxes.

      What is the return process?

      Call our Sleep Support Specialists at (833) 237-6563 to initiate the return process. You can exchange the Adrenaline mattress for another one of our mattresses or receive a 100% refund. We’ll even pick it up for free.

      How do I return my mattress for a full refund?

      We make it easy. Simply call our Sleep Support Specialists at (833) 237-6563 to process your return. You’ll receive a full refund through your original form of payment, and we’ll pick up your mattress for free.

      Who will remove my mattress/base if I decide to return it?

      We want you to be happy and strive to make the removal process as seamless as possible. We will arrange for one of our partners to pick up your products.

      Do I need to keep the box?

      No. In case of a return, simply save your your invoice/receipt.

      Are the pillows, sheets and mattress protectors returnable?

      Yes! We stand behind our 365 Adrenaline Promise for all products.

      How do I cancel my order?

      Call our Sleep Support Specialists at (833) 237-6563 to cancel your order.

  • Financing FAQs
    • How do I obtain my full Art Van Signature account number?

      You can contact a Representative at (888) 427-8826 to assist in retrieving your Art Van Furniture Signature Card account number.

      How do I make a payment on Art Van Signature Card?

      You can easily manage your Art Van Signature Card account by clicking here: Art Van Signature Card Payment

      How do I access my Synchrony Bank account?

      You can access your Mysynchrony.com account by clicking here: My Synchrony Bank Account

      How do I apply to defer a payment?

      Contact Synchrony Bank directly at (866) 419-4096 to discuss payments.

      Is there a minimum payment required for a purchase on my Art Van Signature Card?

      Yes; 3% of the total balance is due at the time the order is received.

      How do I obtain further information on the 90-Credit Not Required?

      Learn more and apply today for your Credit Not Required 90-Day leasing by clicking here: Credit Not Required 90-Day Payment Option