Protect Your Sleep System

Please see each products warranty information below:

Mattresses

What is covered:

Manufacturing defects related to component materials or construction "defects".

Mattress:

Body impressions at or greater than the below: (standard) greater that 1-1/2 inches, (Direct Contact) greater than 3/4", (Select Direct Contact) greater than 3/4", (Select Direct Contact) greater than 3/4" Coils or wires that are loose or protruding through the fabric.

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Pillows

What is covered:

Defects in materials or workmanship with the exceptions stated below:

How long coverage lasts:

This warranty runs for 5 (five) years from the date of purchase (Zen Performance) and 3 (three) years from the date of purchase (Zen Core).

What is not covered:

The warranty applies only to the original purchaser and does not cover: wear and tear; damage caused by abuse or failure to follow care instructions; normal changes in softness or resilience; or stains.

ZEN CORE ZEN PERFORMANCE

Sheets

What is covered:

This warranty covers any defects in materials or workmanship with the exceptions stated below.

How long coverage lasts:

This warranty runs for 5 (five) years from the date of purchase.

What is not covered:

The warranty applies only to the original purchaser and does not cover: wear and tear; misuse, abuse, or improper maintenance; stains; alteration or repair by unauthorized representatives; or damage resulting from transit or handling.

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Mattresses Protector

The 10-year Mattress Protector program includes: Protection against mattress protector construction failure such as, defective materials or workmanship i.e., seam, quilting or skirt fraying or unraveling.

Please call ServeCo customer service within 5 days of noticing a defect: 1-888-501-1222 or online at serveco.com. If we cannot assist you in correcting the flaw, we’ll issue a return authorization number for up to two replacement mattress protectors over the life of the warranty.

Protection against mattress staining from any normally consumed food and beverages, or human or pet bodily fluids, for up to four incidents which require a service call. If a stain occurs, immediately blot the stain, and apply baking soda to the wet spill area. Let the baking soda absorb the moisture, then vacuum. If the stain persists, call ServeCo customer service within 5 days of staining to make a warranty claim. Should our cleaning professionals be unable to remove the stain, ServeCo will authorize replacement of the mattress with a mattress of equivalent purchase price. ServeCo will not be responsible for dye lot, texture, or color variations in the case of replacement mattresses. Some stains may require more than one cleaning. This warranty is considered fulfilled once original mattress is replaced.

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Bases

5 Year Limited Warranty

Full Coverage of Parts – Your collapsible foundation/headboard is warranted against defects in the workmanship or materials for a period of (5) five years from the Warranty Commencement Date.

2-Year Hassle Free Warranty

Your adjustable base is warranted by the manufacturer against defects in materials or workmanship for a period of two years from the date of purchase to the original Purchaser.

5-Year Warranty on Parts

During year 3 through 5 from the original purchase date, the manufacturer will replace any part on the adjustable base found to be defective by the manufacturer, to the original Purchaser.

10-Year Limited Warranty

Notwithstanding the above, the manufacturer extends a 10-year warranty on mechanical base parts found to be defective on a limited basis as defined herein.

POWER BASE PLUS INSTANT FOUNDATION